I am victorious -- Name and address out of ARIN

I estimate I wasted 10 hours over multiple days talking to clueless people. I was transfered multiple times, accidently disconnected, etc... what a mess. I swear -- it should be criminal to work for an ISP and not know what WHOIS Arin, Ripe, etc.. is...

It wasnt a complete victory, but I'll have to be satisfied with what I got. The ARIN entry for my IP address still exists, but now it listed as "private" but it still has my city and zip code.

What worked? Well for starters.. dont even bother calling anyone in support or customer service. Escallation specialist help? Nope. I was even able to socially engineer my way into their internal engineering team but they hung up on me when they figured out I was a customer.

What worked? I emailed their security and abuse contacts. But you don't just email security/abuse and expect to get your email noticed. Those guys must process a metric ton of email a day. In order to make my email stand out to a security person, I PGP signed it. That demonstrates that you are not like the endless clueless whackos that spam their address.

They responded and within a couple days the changes were pushed out.