I am victorious -- Name and address out of ARIN

I estimate I wasted 10 hours over multiple days talking to clueless people. I was transfered multiple times, accidently disconnected, etc... what a mess. I swear -- it should be criminal to work for an ISP and not know what WHOIS Arin, Ripe, etc.. is...

It wasnt a complete victory, but I'll have to be satisfied with what I got. The ARIN entry for my IP address still exists, but now it listed as "private" but it still has my city and zip code.

What worked? Well for starters.. dont even bother calling anyone in support or customer service. Escallation specialist help? Nope. I was even able to socially engineer my way into their internal engineering team but they hung up on me when they figured out I was a customer.

What worked? I emailed their security and abuse contacts. But you don't just email security/abuse and expect to get your email noticed. Those guys must process a metric ton of email a day. In order to make my email stand out to a security person, I PGP signed it. That demonstrates that you are not like the endless clueless whackos that spam their address.

They responded and within a couple days the changes were pushed out.

New post coming....

The only reason I created this blog was to help some fellow Internet user get static IP FIOS service and have their TV service still work.

I will be updating it shortly --- as I chronicle my journey to get my name and address out of the public whois records.

Today I called

888-244-4440

Who told me that they couldn't help me.

Transferred to:

800-483-5000

Who transferred me back to 888-244 4440

Who transferred me to: 888-553-1551 (this number doenst work)

I asked for an escalation specialist .. they said I needed to speak to the business team.. I was transferred to an unknown number... hold music.. then hung up on.

score FIOS 1, me 0.

:( 1 hour wasted.

Verizon FIOS static IP with video service DOES work

keywords: Verizon FIOS northern Virginia Business Static IP Address Video Service Dual ONT sub-localtion sublocation sub location VOD guide


It took me a month and hours upon hours of phone calls but I finally have my TV service.

Guess what? Static IP and Video service IS compatible on the SAME piece of fiber. Dual ONTs and sub-locations are not needed and I'm proof. This is what I have now:

• Business Static with 5 IP addresses (Bill sent to the business name)
• Home phone service (bill sent to my name)
• FIOS TV (two dual HD DVRs .. bill sent to my name)

The core of the problem is Verizon business units simply can't work together. It took me a month of countless phone calls and 6 canceled installation dates to get where I am today. The reason Verizon insists that Static service and TV is incompatible is because they think their customers or their installers are morons when it comes to networking technology.

The FIOS set top boxes (STB) needs internet access. It uses the internet for VOD, the guide, and their widgets. Verizon ASSumes that if a customer has a static IP address that there is no way to get the STBs on the internet. This is of course, silly.

In the last week in January I had my 6th install date (the story is too long to tell and will only give me indigestion) --- the tech arrived to hook up my second fiber drop (yes that's right, Verizon in their many attempts to fix their mistakes installed a 2nd fiber drop to my house) but when he got to my house he proclaimed "Sorry, no one has been here yet to install the second ONT and I don't have ONTs in my van. .... this is odd though, it looks like they did patch video service to this ONT ... I wonder why they did that because you cant have static IPs and video"

This is what caught my attention. I've known all along what the TRUE problem is but I just couldn't get any reps, managers, or escalation specialists to believe me. They flat our refused to let me speak to their engineering team. The tech was about to pack it up and leave but I begged him to at least try it.

Me "Please, work with me here, Ive been without TV for a month, I have a new TV I cant use... can you please just try to get this going? I'll make you a deal.. you get the Coax and TV stuff hooked up and I promise you I can get thost STBs on the Internet ..."

The tech was cool about it. He thought I was a little insane but he worked with me. While he proceeded to hook Coax into the ONT I proceeded to work on the networking side.

• I dusted off the Actiontec router I had back when I had residential dynamic FIOS service.
• I assigned that router one of my 5 IP addresses.
• You need that Actiontec because it has a MoCA cable interface to run IP over cable. The STBs in your house will get their IP address and guide/VOD over the IP network.

and guess what? it worked perfectly. DUH!


Conclusion: As long as you can get your STBs on the internet you can have static service and FIOS TV working on the same ONT. It does work despite what the person on the other end of the phone is saying. If you're having trouble in Verizon FIOS and want to use my account as a reference contact me. For all the grief they caused me I'll take great pleasure it rubbing it in and telling them they are wrong over and over again.